Browser & System Requirements

When Soufflé isn't working properly due to browser or system problems, it can be hard to tell whether the issue is on your end or ours. These technical problems often manifest as broken interfaces, missing features, or poor performance.

Most browser and system compatibility issues can be resolved with some basic troubleshooting steps. Here's how to identify and fix the most common technical problems.

Browser Compatibility Problems

Soufflé looks broken or features don't work:

  • Update your browser to the latest version (Chrome, Firefox, Safari, or Edge recommended)
  • Make sure JavaScript is enabled in your browser settings
  • Try using Soufflé in an incognito/private browser window
  • Disable browser extensions that might interfere with Soufflé

Mobile device problems:

  • Soufflé is designed for desktop/laptop use - mobile support is limited
  • For mobile viewing, stick to reviewing existing projects rather than creating new ones
  • Complex planning tasks like dependency mapping don't work well on small screens
  • Switch to a desktop computer for full functionality
System Performance Issues

Computer running slowly when using Soufflé:

  • Close other applications to free up system memory
  • Restart your computer if it's been running for a long time
  • Make sure you have enough free disk space (at least 1GB recommended)
  • Consider upgrading your RAM if you frequently work with large projects

Internet connection problems:

  • Check your internet speed - Soufflé works best with 10+ Mbps
  • Try switching from WiFi to a wired connection if possible
  • Restart your router if you're experiencing connectivity issues
  • Contact your internet provider if speed issues persist
File and Storage Issues

Downloads not appearing or getting corrupted:

  • Check your default download folder location
  • Make sure you have enough free disk space for export files
  • Try downloading to a different folder location
  • Scan downloaded files with antivirus if they seem corrupted

Browser storage warnings:

  • Clear your browser cache and cookies for Soufflé
  • Make sure your browser allows local storage for the site
  • Try using a different browser if storage issues persist
  • Restart your browser after clearing storage
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